New research, "The Impact of Resident Services on Property Financial Performance”, conducted by Abt Global, is the most robust evidence to date showing that resident services are positively associated with property financial performance.
The return on investment is striking. The research shows that properties with resident services generate 26 percent higher Net Operating Income—about $1,200 more per unit annually—than comparable properties without services. And every $100 per unit invested in resident services generates $259 in additional NOI and nearly $400 in total revenue the following year.
The full report details the study’s data collection, methodology, findings, and limitations.
This research was supported and facilitated by Stewards of Affordable Housing for the Future (SAHF) in partnership with HPN, NeighborWorks America (NeighborWorks), Multifamily Impact Council (MIC), and the National Leased Housing Association (NLHA), with additional financial support from the Capital One Insights Center and National Equity Fund.
Download the full report below or a 1-page brief on the report here.